Terms of Service

TRU provides home and property-related services in Colorado Springs and nearby areas for residential, commercial, short-term rental, investor, and realtor-oriented clients. Services may include refresh, cleanup, access-related work, assembly, installation support, exterior-focused work, garage or storage cleanout, and other approved services described in an estimate, invoice, membership description, or written approval from TRU.

TRU is a service business with a defined scope. TRU is not a licensed electrician or general contractor. Specialty work may be limited, declined, referred, quoted separately, or performed only when appropriate for TRU’s skill level and business model. Customer-requested work that requires a licensed trade, permit, code review, or specialized contractor may be postponed, declined, or subcontracted.

TRU may provide free estimates before work begins. Once work is approved, a minimum service fee of $250 applies, and that amount serves as the required deposit before work begins, including the basic refresh service if applicable.

Additional specialty services, scope expansions, materials handling, or changes requested by the customer may be added only after customer approval. The final service scope is the invoiced and approved scope. TRU’s obligations, satisfaction review, correction process, and any service-related guarantee are tied to the original invoiced request and any later approved additions.

TRU uses Stripe initially and may use other payment tools or processors made available through GoHighLevel or similar business systems for payment processing, invoicing, subscriptions, and billing support. Payment information may be stored, tokenized, or managed by those providers and related business systems to support deposits, memberships, authorized charges, rescheduling, and service administration.

Unless TRU states otherwise in writing, payment is due before arrival or before work begins. Deposits, prepaid service amounts, memberships, approved add-on services, and applicable charges may be invoiced and processed electronically. By paying online, you authorize TRU and its processors to charge the approved amount, store payment credentials where permitted, and issue receipts, invoices, corrections, refunds if expressly approved, or membership renewals as described in these Terms.

If a payment method fails, is reversed, is disputed, or cannot be processed, TRU may pause work, refuse scheduling, suspend membership benefits, require a different payment method, or cancel future services. The customer remains responsible for approved charges and any unpaid balance.

Materials required for service must be purchased or provided by the customer before the scheduled service time unless TRU agrees otherwise in writing. If required materials are unavailable at the time of service, TRU may charge a $75 delay-of-service fee to cover travel time and material handling.

TRU is not responsible for delays, incompatibility, or performance issues caused by customer-selected or customer-supplied products, fixtures, electronics, locks, mounts, fans, hardware, consumables, or similar items.

Customers must provide safe and reasonable access to the property and all service areas. This includes access to gates, yards, garages, parking areas, entry instructions, power if needed, and any customer disclosures necessary for safe work.

Customers must disclose pets, access restrictions, alarms, surveillance issues that affect service, unsafe conditions, fragile surroundings, concealed hazards, infestation concerns, biohazards, structural instability, weather exposure, or any known issue that could affect safety or execution. TRU may refuse or pause service where site conditions are unsafe, inaccessible, legally restricted, or materially different from the approved scope.

Customers may cancel up to 24 hours before the scheduled appointment with no questions asked. Inside that 24-hour period, TRU will offer a reschedule opportunity. If no acceptable date is available, TRU may issue a coupon in the amount paid for the applicable service, valid for up to one year from the cancellation date.

TRU does not charge cancellation or rescheduling fees under the business rules described by the Company. If weather, safety, access, labor, subcontractor, material, or other operational issues prevent service, TRU will attempt to reschedule the appointment for a better time. In those situations, no automatic refund is provided, and TRU’s primary remedy is good-faith rescheduling and later fulfillment of the approved request.

TRU offers a satisfaction-focused service commitment limited to the requested and invoiced services. If you are not satisfied, you must notify TRU promptly and provide a fair opportunity to review the issue.

TRU’s standard complaint-review target is within 24 to 48 hours after a complaint is filed, although timing may vary based on scheduling, weather, access, or the nature of the complaint. If TRU determines that a complaint is made in good faith and relates to the approved service scope, TRU may use reasonable discretion to inspect, discuss, correct, re-perform, provide practical mitigation, offer consulting, or provide another service-related remedy aligned with typical TRU quality standards.

Complaints made 30 days or more after service may be denied for incentives, corrections, or future-service accommodations. TRU reserves the right to deny future service where complaints are found to be abusive, materially misleading, outside the original scope, or unsupported after reasonable review.

This guarantee does not apply to issues outside the original invoiced request, ordinary wear and tear, hidden defects, conditions outside TRU’s control, third-party work, customer-supplied materials, later property damage by others, code-related issues, utility failures, or customer expectations that exceed the approved scope.

Garage or storage cleanout service means removal of items from the designated area as agreed for that project, generally without exception or claw back, unless TRU expressly agrees in writing to exclude specific items before work begins.

Once removal work begins under the approved scope, TRU may treat the designated removal contents as authorized for haul-out, disposal, donation routing, or transfer consistent with the service agreement. TRU is not responsible for loss of items left in an area designated for full cleanout unless TRU agreed in writing to preserve those items.

TRU may use employees, independent contractors, subcontractors, specialists, or referral partners at its discretion when the work requires expertise outside TRU’s direct skill set, when specialty services are requested, when scheduling requires support, or when subcontracting is otherwise operationally appropriate. TRU remains the customer-facing contracting party unless TRU expressly states otherwise in writing.

TRU may share only the information reasonably necessary to quote, schedule, perform, support, document, or complete the requested service with those service providers.

Any membership offered by TRU may renew automatically on a recurring basis using the payment method on file. By enrolling, the member authorizes recurring charges until cancellation.

Members may cancel by contacting [email protected]. Cancellation stops future recurring charges after processing but does not create a prorated refund for the current billing period. Membership fees are non-refundable unless TRU expressly approves otherwise in writing.

Membership benefits, pricing, priority status, included services, and exclusions are governed by the current membership offer and any associated invoice, checkout description, or written program rules.

TRU may record, photograph, video, document, or otherwise capture service visits, project conditions, work progress, before-and-after results, communications related to service quality, and similar operational material for legitimate business purposes. These purposes may include quality control, training, safety review, dispute resolution, internal documentation, workflow improvement, insurance support, customer service, and business operations.

Colorado generally recognizes one-party consent principles for certain recordings, but customer-facing notice and consent language should still be clear, especially when project media may be used beyond internal operations. By booking or receiving services, you consent to operational documentation of the project area and service activity to the extent permitted by law and reasonably necessary for business operations.

For public-facing promotional use — including website publication, social media, advertisements, YouTube, academy or training content, case studies, or branded marketing — TRU may request a separate media release or checkbox consent. Where such public-facing consent is obtained, TRU may edit, publish, distribute, reproduce, and reuse approved media. TRU states that it will blur identifying details such as faces, addresses, license plates, and similar personal identifiers to the best of its ability before public posting, but complete anonymization cannot be guaranteed in every circumstance.

Customers are responsible for notifying TRU before service if any area, person, object, artwork, document, audio, or scene should not be captured. TRU may decline filming requests, accept limited filming, or restrict audio capture where appropriate.

By using TRU’s website, contact forms, booking forms, quote forms, chat tools, texting features, or other digital touchpoints, you agree to provide accurate information and to use the site only for lawful business purposes. TRU may contact you by phone, email, or SMS for transactional, scheduling, operational, service, marketing, or follow-up purposes, subject to applicable law and your preferences.

Website content is provided for informational and commercial use. TRU may update services, pricing, availability, and website content without prior notice.

TRU may rely on third-party vendors and platforms, including hosting providers, CRM and automation platforms, payment processors, analytics providers, embedded content providers, communication tools, calendars, call or chat tools, and marketing tools. TRU is not responsible for downtime, errors, data handling practices, or independent terms imposed by those third parties, although TRU will make commercially reasonable efforts to choose and use them appropriately.

TRU retains all rights in its branding, website content, business processes, media it creates, graphics, copy, videos, training materials, and related intellectual property, except for customer-owned materials or rights granted by law. Customers may not copy, scrape, reproduce, republish, or commercially use TRU content without written permission.

Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law, subject to the specific satisfaction and correction commitments stated in these Terms. TRU does not guarantee that every requested outcome is possible, code-compliant, permanent, cosmetically perfect, compatible with all materials, or free from conditions outside TRU’s control.

TRU is not a licensed electrician or general contractor, and no service should be interpreted as licensed trade work unless expressly stated. Work involving customer-provided products, fixtures, mounting surfaces, electrical compatibility, structural conditions, hidden damage, locks, hardware, electronics, and similar conditions may involve risk outside TRU’s control.

To the fullest extent permitted by law, TRU’s total liability for any claim arising out of or relating to a service, booking, invoice, membership, website interaction, project recording, or customer relationship is limited to the amount paid for the specific service giving rise to the claim.

TRU is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of revenue; loss of opportunity; lost bookings; emotional distress; reputational harm; third-party claims; or losses caused by delay, weather, subcontractors, customer-supplied products, property conditions, access failures, hidden defects, utility issues, or events outside TRU’s reasonable control.

You agree to indemnify, defend, and hold harmless TRU Property Refresh, TRUWAYZ, LLC, and their owners, managers, employees, contractors, affiliates, and agents from claims, losses, costs, damages, or expenses arising from your breach of these Terms, unsafe site conditions, customer-supplied materials, inaccurate disclosures, or unlawful use of the website or services.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Any dispute not resolved informally shall be brought in the state or federal courts serving El Paso County, Colorado, unless TRU elects another lawful forum.

As a practical small-business best practice, these Terms require the parties to attempt informal resolution first by written notice and a short good-faith discussion period before filing suit. The prevailing party in a dispute may seek recovery of reasonable attorneys’ fees and costs where permitted by law or contract.

TRU may update these Terms from time to time. Updated Terms become effective when posted on the website or otherwise provided to customers. Continued use of TRU’s site or services after an update constitutes acceptance of the revised Terms.

Questions, cancellation requests, complaints, membership issues, and legal notices may be sent to: